Frequently asked questions

Get answers to frequently asked questions about our service, pricing, and more.

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile plan without needing a physical SIM card. It's easy to set up and is compatible with many modern smartphones, tablets, and smartwatches.

How does an eSIM work?

Once you purchase an eSIM plan, you’ll receive a QR code or activation details. Simply scan the code or follow the instructions to activate the eSIM on your device. This allows you to use mobile data, voice, or SMS without swapping physical SIM cards.

Which countries do you offer eSIMs for?

We offer eSIMs for 177 countries worldwide, allowing you to stay connected wherever you travel. Check our website for a full list of supported countries.

Do your eSIMs include data?

Yes, all our eSIM plans include data. You can choose from plans that also include voice and SMS or just data, depending on your needs.

How much do your eSIMs cost?

Our eSIM prices vary depending on the country and the type of plan (with or without voice/SMS). You can check the specific pricing for each destination on our website.

How do I activate my eSIM?

Once you purchase an eSIM, we’ll send you an activation QR code or detailed instructions. Simply follow the steps to activate the eSIM on your device. If you need help, we’re always here to assist.

Can I use your eSIMs on any device?

Most modern smartphones, tablets, and smartwatches support eSIMs. Please check your device’s compatibility before purchasing an eSIM. You can find detailed instructions for activating your eSIM on various devices on our website.

Do I need to replace my physical SIM card?

No, you don’t need to replace your physical SIM card. Your device can support both a physical SIM and an eSIM, so you can switch between them as needed.

What should I do if I have issues with my eSIM?

If you encounter any issues, you can reach out to our customer support team. We’re here to help with troubleshooting, activation, or any other questions you may have.

Can I change my plan after activation?

No, you cannot change your plan but you can top up your data. Please get in touch with our support team for more details.

Will I be able to use my eSIM immediately after activation?

Yes, once your eSIM is activated, you will be able to use it immediately for data, voice, and SMS, depending on the plan you selected.

Is there a limit to the data I can use?

Each eSIM plan has its own data limit, which is specified on our website during the purchase process. If you need more data, we offer top-up options.

Are there any additional fees for using eSIMs internationally?

There are no hidden fees. The price you see for the plan is the total cost. However, the pricing may vary by country, so please check the specific rates for each destination.

Can I use an eSIM for multiple devices?

Each eSIM plan is tied to a single device. If you need eSIMs for multiple devices, you’ll need to purchase a separate plan for each device.